HR Service Management

Surveys show that HR employees, including decision-makers in the HR department, daily spend a lot of hours handling and answering routine inquires on phone and e-mail.

By digitalizing and automating the handling of inquiries, the HR department will save a lot of time and resources and the company's employees will experience a quick and efficient handling of their cases.

ServiceNow offers user-friendly and effective tools to support the company's HR services and create overview in the entire HR organisation.

By systematizing the inquiries in ServiceNow, responses and solutions can be directed, organised, and in some cases automated. The HR organisation's efficiency goes up, and the users experience that it becomes simpler to submit inquiries and quickly receive a response.

The HR Portal in ServiceNow

All HR services are in "Employee Service Center", which is an employee portal that can be reached through both PC and mobile devices.

The shown range of services can be monitored through the employee's affiliation and other parameters. The HR portal gives among other things the employee access to:

  • HR service catalogue
  • Sending of questions to HR
    • For manual reply
    • For automated treatment
  • Tracking of already submitted cases
  • Knowledge base
  • Tasks for the employee
  • Chat with HR

The HR portal can be combined with the IT portal, so the user receives the same experience, whether they order services from IT, HR or other departments in the company.

Workflows for HR processes

Often, there are predefined processes for what should happen in given situations and who is responsible for a different activities or sub-process. Without supportive IT tools, it can be challenging and time-consuming to maintain the overview of such process.

This applies, for example, to the "onboarding process" when hiring an employee. PC and telephone are ordered, the office space is being prepared, introductory meetings are planned and many other things are set in motion, most often following a tight schedule. It can be challenging to keep track of so many tasks that involve many different employees in the organization.

With ServiceNow it becomes easy to manage the process and often ServiceNow provides the ability to fully automate some of the processes such as ordering laptop and phone.   For example, can you allow the employee to order their own PC equipment directly from the supplier, with or without approval from the manager. That will save a lot of time and make the process more efficient for both the new employee, the HR department and the IT department.

HR processes in ServiceNow

ServiceNow can control all relevant processes and be integrated with other solutions and systems. Among the most often supported HR processes in ServiceNow are:

  • Onboarding process
  • Offboarding process
  • Change of job function
  • Change of information
  • Leave of absence

In Syspeople, we have experience with how different HR flows work and bring the most value. Often an integration to other solutions, e.g. HR solutions, ERP systems, etc., will also contribute to a more efficient process. We would like to help you along the way and give feedback on, how you with advantage can systematise and automate.

What is the best HR Management Solution?

If you wish more information on how the HR solution in ServiceNow can contribute to creating value in your company's HR department and for the company's employees – feel free to contact us. 

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